Shipping policy

Last updated: October 24, 2026

Thank you for shopping with Solune. This policy explains how we ship your order, what it costs, and what to expect after you buy.

Order Processing

Processing time before dispatch depends on the fulfillment method: on-demand (made-to-order) products typically require 5–9 business days, while products already stored at our fulfillment partner's warehouse typically require 1–2 business days. Processing may vary depending on order size and complexity. Branded orders may take longer than unbranded orders due to customization.

You'll receive a confirmation email with tracking as soon as your order ships, if the shipping method supports it.

Shipping Methods & Delivery Times

After dispatch, estimated US transit times are 3–5 business days for Standard shipping (5–8 business days in remote areas) and 2–3 business days for Express shipping. These transit times are in addition to order processing time. Delivery times are estimates, not guarantees, and may be affected by carrier delays, weather, or other events outside our control.

Shipping costs

Standard shipping costs $10.99 USD, with free standard shipping on orders of $70 USD or more. Express shipping costs $30.99 USD. Available shipping options and charges are shown at checkout.

Order Tracking

Once your order ships, we'll email you a confirmation with a tracking number and link, if applicable. Please note tracking information may take time to update after you receive it.

Shipping destinations

We currently ship to United States.

International orders may be subject to customs duties, import taxes, fees, and customs delays. Any applicable charges collected at checkout will be shown before you complete your purchase.

Address accuracy

Please check your shipping address at checkout. Contact us as soon as possible if you need to correct it.

Lost, damaged, or delayed packages

If your order is lost, damaged, or delayed, contact us and we will help you work with the carrier.

Order Changes & Cancellations

Need to change or cancel your order? Contact us as soon as possible. We may be able to accommodate changes before your order ships, but once it's in transit we're unable to modify it. Refunds for cancelled or delayed orders will be processed promptly to the original payment method where possible.